When coaching those you serve, you need to follow a process. So here it is -- Listen, Defer, Reflect, and Support. When people come to you with an issue or an idea, take the time to LDRS – and yes, it is the word leader without vowels!
- Describe how well you listen.
- List the ways in which you help others reflectively inquire.
- Describe how you will hold those you serve accountable using the LDRS process.